Constructing Robust Partnerships for Buyer Success



Robotiq understood that providing robotic options required extra than simply technical experience. It necessitated a community of trusted companions. We’re presenting right here the dear collaboration between Robotiq and Olympus Controls. 

In in the present day’s dynamic enterprise panorama, the place buyer satisfaction reigns supreme, forging sturdy partnerships has grow to be a significant ingredient for fulfillment. Robotiq acknowledged the transformative affect of collaboration from the very starting. With a steadfast dedication to offering their prospects with the perfect service and turnkey options, Robotiq has harnessed the ability of strategic alliances to drive customer-centric innovation.

From its inception, Robotiq understood that providing a complete vary of robotic options required extra than simply technical experience. It necessitated a community of trusted companions who shared their imaginative and prescient of empowering prospects and pushing the boundaries of automation know-how. One notable accomplice that has been by Robotiq’s facet is Olympus Controls. By cultivating a robust partnership, Robotiq, and Olympus Controls have delivered collectively unparalleled worth and repeatedly tailored to satisfy the evolving want of their numerous buyer base.  

Presenting Olympus Controls

As an automation resolution supplier specializing in components-level gross sales, sub-systems, and turnkey options, Olympus Controls brings a wealth of experience and business data to the desk. Olympus Controls has been a accomplice of Robotiq since day one.

When requested about their partnership, Bruce Hagerty, regional gross sales supervisor at Olympus Controls expressed his enthusiasm, stating: 

 “We have been in a position to implement Robotiq’s options to the nice success and happiness of our prospects.” 

By leveraging Robotiq’s cutting-edge cobot applied sciences and Olympus Controls’ high-tech mindset, they’ve grow to be a reliable useful resource for his or her prospects. 

This partnership extends past product gross sales. It encompasses a holistic strategy that covers your entire buyer journey. From preliminary evaluations to creating demos available, each organizations proceed to innovate and introduce new merchandise to the market. As Bruce Hagerty mentions:

 “This dedication to development and collaboration units Olympus Controls aside from opponents who don’t have the privilege of being Robotiq’s accomplice”.  

Robotiq and Olympus Controls’ journey collectively over the previous 15 years, has been marked by progress, innovation, and customer-centric options. Via this partnership, each companies have persistently differentiated themselves out there, enabling many corporations to thrive and obtain their automation targets.


Extra advantages of a robust partnership

The stronger the collaboration between all stakeholders, the extra vital the benefits grow to be. 


One of many major advantages of a strong partnership is the power to ship options which are uniquely tailor-made to the shopper’s wants. By fostering shut relationships, the partnership creates an setting the place revolutionary concepts can flourish. The collective experience of all events concerned permits for the event of options that work seamlessly, offering prospects with higher outcomes and faster outcomes. This degree of collaboration ensures that the answer not solely meets the shopper’s necessities but in addition exceeds their expectations.

Streamline communication

One other key benefit is improved communication. By establishing a close-knit relationship between the tip consumer, the seller, and the native accomplice, communication obstacles are damaged down. This seamless circulate of knowledge permits for a deeper understanding of the shopper’s distinctive challenges and necessities. This avoids undesirable delays within the switch of knowledge, which may decelerate the undertaking.  

“I discuss to Robotiq’s gross sales and assist crew weekly. I do know folks by title and I’ve their cellphone numbers. Anytime I would like one thing, there is a fast reply.” 

Gina Kim, Robotic Gross sales Specialist at Olympus Controls

This degree of accessibility and responsiveness considerably advantages the accomplice and the shopper, particularly when time is of the essence. Fast problem-solving and well timed assist are invaluable, significantly when a buyer is keen to have their newly bought product arrange and operational.


Evolving shopping for tendencies

Over the previous 20 years, there was a noticeable shift in prospects’ shopping for tendencies, transferring away from transactional purchases in direction of a choice for turnkey options. 

Within the earlier years, prospects would purchase particular person parts and undertake the combination course of in-house. Nevertheless, round 2008, a major change occurred with the monetary disaster: corporations in the reduction of on the sizes of their in-house engineering groups, which put extra stress on those left. Prospects, missing time and assets, have been looking for extra complete options from their distribution companions. 

This transition aligns with prospects’ rising expectations of buying a whole system that may seamlessly combine into their present manufacturing amenities or meeting traces. For instance, on the subject of palletizing, prospects could have already got a conveyor setup and manually deal with the palletizing course of. In such instances, they search an answer that may be readily dropped into their end-of-line palletizing station, enabling fast implementation and minimal disruption to present processes.

This shift is pushed by the need for elevated effectivity and lowered time to market. Prospects not want to spend vital assets on configuring and integrating particular person parts themselves. As an alternative, they worth the power to have an answer up and operating in a remarkably brief period of time. By choosing turnkey options, prospects can speed up their manufacturing processes and deal with their core competencies, finally driving general productiveness and success.

The flexibility of Robotiq and Olympus Controls to adapt to this evolving buyer demand is a testomony to their dedication to offering complete options. Each corporations have positioned themselves as trusted companions that transcend supplying particular person elements. They provide built-in options, backed by design engineering experience, to make sure prospects obtain turnkey programs that seamlessly meet their particular wants.


A turnkey resolution?

A turnkey resolution is a complete and ready-to-use resolution that enables prospects to streamline their implementation course of. When choosing a turnkey resolution, prospects can merely place a purchase order order and, upon supply, have the system up and operating with the press of a button. This seamless integration eliminates the necessity for complicated configuration and time-consuming setup, offering prospects with rapid performance and operational effectivity.

From a growth standpoint, a turnkey resolution just isn’t a static product however slightly a dynamic one. It’s designed to evolve and adapt to the altering wants of shoppers. As new variations and upgrades are developed, the turnkey resolution stays alive and continues to develop. Prospects are thus shopping for into an answer that’s continuously growing and bettering over the long run. This adaptability permits prospects to remain forward of the curve, maximize productiveness, and future-proof their operations.

Prospects can depend on the truth that their funding just isn’t restricted to a one-time buy however slightly an answer that’s actively developed and improved upon.

The advantages of a turnkey resolution

The adoption of turnkey options has been pushed by the quite a few advantages they provide to prospects. In in the present day’s market, there’s a rising demand for merchandise that aren’t solely simpler to make use of but in addition present fast implementation, prime quality, and ease for newer engineers and technicians on the manufacturing ground. These elements have grow to be vital motivators for patrons when making their shopping for choices:

Improved Return on Funding (ROI): One of many major advantages is the lower in set up time in comparison with absolutely built-in conventional traces. By streamlining the implementation course of, prospects can cut back downtime and begin realizing the advantages of the answer extra rapidly. This quicker time-to-value interprets into a greater ROI, permitting prospects to maximise their funding and obtain operational efficiencies sooner.

Fig. 12 Two cell deployment timelines

Standardization and Scalability: A turnkey resolution gives prospects with the chance to standardize their operations on a single resolution: operators don’t have to study totally different options for various manufacturing traces. Moreover, if a facility expands, the turnkey resolution can function the spine for future growth in response to the lean robotics methodology. This standardization simplifies coaching and reduces complexity, enabling smoother operations and enhancing productiveness.

Single Level of Contact and Undertaking Administration: Prospects profit from having a single level of contact to information them by the deployment course of. As an alternative of coping with a number of distributors and the challenges of assembling varied parts on-site, prospects can depend on a devoted undertaking administration strategy. This streamlines communication, coordination, and troubleshooting, leading to a extra environment friendly and seamless implementation expertise.


Lengthy-term relationships

Robotiq emphasizes its deal with constructing long-term relationships and catering to repeat tasks. This dedication to long-term partnerships ensures that prospects obtain constant assist, steady enchancment, and ongoing innovation. By nurturing these relationships, the businesses can higher perceive prospects’ evolving wants and ship options that align with their long-term targets.

However what units Robotiq’s partnerships aside is the unwavering deal with distinctive service. Recognizing that profitable collaborations lengthen past the preliminary transaction, Robotiq, and its companions are dedicated to offering ongoing assist, coaching, and experience. This dedication to complete buyer care ensures that companies can absolutely leverage the potential of their robotic options, yielding tangible outcomes and a superior return on funding.

Tangible advantages outcome from these collaborations, from co-innovation and entry to cutting-edge know-how to streamlined implementation processes and optimized system efficiency. Robust partnerships contribute to Robotiq’s mission of delivering turnkey options and distinctive service to their valued prospects.

Robotiq’s sturdy alliances empower companions to ship distinctive worth and drive extra buyer success. Selecting Robotiq as a accomplice means embracing collaboration, innovation, and the chance to face out in a aggressive market.

To see how this partnership just lately contributed to a consumer’s success and satisfaction, uncover our Case Examine on Cascade Espresso.